ServiceMaster Absolute provides flood cleanup, water extraction, and water damage restoration in and around Chula Vista, Corona, and Carlsbad, CA.

Within an hour of your call, our water damage restoration team can be on site anywhere in San Diego County to assess the extent of the flood damage and water damage. We come prepared to start working right away! Our goal is to salvage any possessions we can from your flooded house, especially your treasured, sentimental items.

In a recent study conducted by a major insurance carrier, ServiceMaster Absolute was cited as saving over 72 percent of contents involved in water damage claims. This means significant cost savings for the insurance carrier and peace of mind for you as the property owner.

ServiceMaster Absolute in San Diego was also cited for excellence among water restoration companies by a large, independent insurance carrier: “In just a few months, the average closing time on property damage claims has been reduced from about 25-30 days to 7-12 days, depending on the claim.”

We’ve “significantly collapsed the cycle time and improved customer service,” helping families and businesses recover from flood damage since 1987. Contact ServiceMaster Absolute today!

Understanding the Drying and Restoration Process

Water has a way of getting into absolutely everything, and water removal services on their own may not be enough to fully remove the moisture from your home. Water can get inside the walls, seep into your vents and HVAC system, and creep underneath the flooring. At ServiceMaster Restore, we provide extensive dehumidification and drying processes using professional-grade equipment such as high-velocity air movers and dehumidifiers. This helps to remove moisture from the air. Water damage is a big deal, and we want to help you get your home back as soon as possible.

The Difference Between Drying and Dehumidification

Drying and dehumidification are very similar, but they’re both needed. Drying is the process of removing moisture from materials, while dehumidification is the process of removing moisture from the air.

The Five Phases of Drying and Restoration

  • Inspect and Assess: Using professional-grade instruments and equipment, our expert technicians will identify the source of the problem, inspect the damage, and outline a restoration plan.
  • Remove Water: All water must be removed, and we have different techniques for every situation. Pumping, vacuuming, absorbing, and draining are all methods we may turn to.
  • Dehumidification: Our state-of-the-art humidifiers will extract moisture from the air, preventing water damage from getting worse, and improving the drying process.
  • Evaporation: Equipment such as air movers can hasten the drying process, causing water to evaporate more quickly.
  • Monitoring: We’ll take atmospheric and moisture content readings to determine if the area is drying, and if any adjustments need to be made. If necessary, further actions can be taken to expedite the drying process.

Water Damage Emergency Tips

In the case of a flooded house or other potential water damage, you should:

  • Call for professional help immediately — water damage and bacteria growth and begin within hours.
  • Wipe your furniture to ensure it is dry.
  • Lift draperies off of the carpet to prevent further damage.
  • Move photos and paintings to a dry location.
  • Remove as much water as possible by mopping or blotting.
  • Place aluminum foil under furniture legs to prevent carpet stains.
  • Open furniture drawers, closet doors, luggage, etc. to dry. This will help prevent mold growth.

What NOT to do:

  • Do not use an ordinary household vacuum to remove water. This will ruin your vacuum.
  • Do not use electrical appliances while on wet carpet, as this is a major safety hazard.
  • Do not go into rooms with standing water if the electricity has not been turned off.
  • Do not lift the carpet off the tack strip; it could cause stretching or shrinkage.
  • Do not disturb visible mold
  • Do not delay calling for professional help. Time is of the essence, and ServiceMaster Absolute can be at your San Diego home or business to help with water damage restoration within an hour. Contact us right away!

“Time is the enemy when there is a property damage claim. If restoration isn’t done quickly on any claim where there is damage, the condition of the property will deteriorate and it will be more costly and time-consuming to repair,” says Mike Adams, SAFECO assistant director of property claims.

~ Safeco Claims Journal, 11/99

Water Damage Restoration Checklist

Not sure where to start in assessing water damage? We’ve prepared a checklist that you can review with your ServiceMaster Absolute technician.

In order to return your property to normal as quickly as possible, we conduct a comprehensive examination using moisture-detection meters, and specialized equipment such as probes and sensors. This allows us to determine the true extent of the damage, and form an action plan for restoration.

PLEASE NOTE: Not all of these steps always apply. Your ServiceMaster technician will determine which of the following steps are required for your property.

Inspect Attic

  • Wet insulation, framing, and contents may need treatment or protection.

Inspect Basement

  • Basements must be evaluated to identify water seepage and plan drying procedures.

Inspect Ductwork

  • Ductwork and floor vents will be inspected for water intrusion.

Inspect Crawlspace

  • When water enters into crawlspaces it can cause much more damage down the line if left untreated — check for wet insulation and framing.

Protect Your Contents

  • Move items into other rooms, place them in high areas, or move them off-site entirely.

Perform Water Extraction

  • It’s essential to clear out as much water as possible to mitigate damage and hasten the drying process.

No Matter the Water Damage, We Can Help

EVALUATE CARPETING

Leave Carpet and Pad In Place to Dry

  • Carpet and pad should be left to dry. In certain conditions, the pad can be left in place.

Disengage Carpet From Tack Strip, Remove Threshold Coverings, and Open Seams

  • These steps, when applicable, will prevent further damage to your carpet and surrounding areas.

Remove Pad

  • It may be necessary to remove the pad in order to prevent microbial damage.

Remove Unsalvageable Carpet

  • If your carpet is determined to be unsalvageable, it will need to be removed. The source of loss and other pre-existing conditions may influence the results.

EVALUATE OTHER FLOORING

For the following flooring types, it’s important to let it dry in place, or remove if necessary:

  • Tile
  • Laminate
  • Subfloor
  • Vinyl
  • Hardwood

EVALUATE WALLS, CEILINGS, AND CABINETS

Remove Baseboards

  • Removal may be necessary depending on the type of baseboard and the amount of moisture.

Drill Holes in Walls/Ceilings/Drywall for Drying and Ventilation

  • Drilling holes can prevent microbial growth in your walls and framing, and can reduce further damage.

Remove Drywall

  • Drywall may be deemed unsalvageable depending on the extent of the water damage, thus requiring removal.

Evaluate Insulation

  • Insulation must be allowed to dry in place, or removed if there is too much moisture.

Inspect Cabinets

  • Moisture can seep into unsealed cabinetry. Cabinets will need a thorough inspection and may require drill holes or removal of toe kicks.

Remove Doors

  • Depending on the door and the layout of your home, door removal may be necessary in order to facilitate the floor removal process and allow for better air flow.

Apply Antimicrobial Products

  • By applying the right antimicrobial product, dormant microbes can be prevented from activating.

Apply Odor Control

  • Odor control products can reduce the unpleasant stench that results from water damage, and can help the indoor air quality.

Install High-Velocity Air Movers

  • Well-placed air movers can accelerate moisture evaporation from wet materials.

Set Up Dehumidifiers

  • Dehumidification prevents moisture buildup in the air and accelerates the drying process.

Explain Future Visits and Expectations

  • Schedule next contact and discuss follow-up processes such as moisture readings, repositioning equipment, monitoring results, etc.

Water Damage Restoration FAQ

How long will it take for my property to dry?

We are unable to provide any general statements about the drying time, as it depends greatly on a number of different factors. Drying time is affected by location, source of water, duration, building materials, weather conditions, and more. We will consistently monitor and evaluate the drying process to ensure that everything goes smoothly. While carpets and walls may feel dry, there’s always the potential for subfloors, padding, and insulation to still have moisture underneath.

How will I know when my property is totally dry?

Because moisture is often undetectable on the surface, your property will need to be tested with specialized equipment in order to determine if things are completely dry.

If I turn up the heat, will it help things dry faster?

While it is possible, we recommend not making changes to your HVAC settings. Our team will set the temperature to its optimum setting — changing it to something else could actually prolong the drying process.

Will my wood floors need to be replaced if they start buckling?

Wood is one of the most vulnerable materials to water damage. Ultimately, the decision to replace wood flooring comes down to you, and your insurance adjuster can help you determine the best course of action. We use specialized equipment and dehumidifiers to dry wood to the fullest possible extent, but there’s only so much that can be done once the damage gets bad enough.

Will my wet furniture need to be replaced?

This also comes down to the extent of the water damage. It’s best to wait until the furniture is completely dried before you make replacement decisions. We’ll help you determine which furniture is unsalvageable. If any items need to be discarded, you will need to sign a customer release form.

Do I need to vacate my property during the water damage restoration process?

The decision to vacate is something that we can’t make for you. Your insurance representative may advise you on this if you file a claim. Otherwise, it comes down to you. Safety is paramount, and our equipment can be a danger to children. Our devices also create noises throughout the day that some homeowners may find disruptive. You will have to determine whether or not you’ll stay or leave the premises.

Does everything need to be moved out of my home during the restoration process?

In most water damage cases, full item removal is not necessary. But if it is, you will know far in advance.

Why does my property smell during the restoration process?

Water damage in of itself can create unpleasant odors, but it’s also possible for new scents to enter the picture during the drying process. Water reacts with different materials in different ways, and the increased heat/humility may have an effect on what odors they produce. As the drying process goes on, most of these odors will naturally disappear, and they can also be mitigated by deodorizing products.

What can be done for my wet ceilings?

Our team evaluates water damage in every area of the home, including the ceiling. If it’s bad enough, portions of your ceiling may need to be removed for ventilation. It’s also possible that the insulation underneath may require removal.

Should I open the windows to help the drying process?

We recommend that you follow the guidance of your ServiceMaster technicians in regards to opening windows. Sometimes this can actually prolong the drying process depending on the outdoor climate.

Will I have to replace my carpet?

This, like most other things, depends on the extent of the damage. The following factors may render your carpet unsalvageable:

  • Delamination (when the backing separates from the carpet fiber)
  • Permanent stains
  • Sewage contamination
  • Loss of adhesion
  • Carpet covers wood flooring

Why does my specialty floor need to be removed?

If your floor is nonporous, it can trap water, which prevents it from drying completely.

Why did you leave wet carpet on my stairs?

We generally do not tamper with stair carpets for safety reasons — exposed tacks and staples pose a hazard and we avoid this route when necessary. However, carpet removal may be necessary if the damage is severe. In the case that stair carpets need to be removed, extreme caution is advised. If the carpet is unsalvageable, removal will occur during the new carpet installation.

How will you match my carpet pad?

We will bring a sample of your carpet to our office to seek for a match. If available, an identical copy will be used for replacement. If the original is unattainable, we will provide a pad of equal quality, thickness, and density. We will try to match the color and texture as closely as possible.

What happens to my area rugs?

We take rugs to our warehouse for special treatment. Rugs require a special drying process to minimize bleeding colors and discoloration. We will ensure that your rugs are properly dried, cleaned, and returned to you within a reasonable timeframe.

Why do you use air movers and dehumidifiers?

Even if water is removed from certain materials, moisture in the air can seep back into them, or at the very least, prolong the drying process. Air movers help to release water from soaked materials, while dehumidifiers help to eliminate the moisture in the air. These devices are meticulously placed through your home for optimal results — please do not turn them off or remove them without consulting your ServiceMaster technicians.

Who is responsible for monitoring the drying process?

Our water damage experts will monitor the equipment to ensure the best results as quickly as possible. As long as the equipment is not tampered with or moved, we’ll be able to get good readings of how the drying process is coming along.

What does it cost to run the drying equipment?

Exact rates depend on your local electricity provider. On average, we estimate $1 per day per piece of drying equipment.

What about sewage contamination?

Sometimes sewage contamination cannot be sanitized, and affected items will need to be disposed of. Hard surfaces can generally be sanitized, while other porous materials will be removed during the emergency service visit.

Who is responsible for paying for the service?

You, the property owner, are responsible for the payment, and you’ll need to sign a form authorizing this. If it an insurance claim, we generally only collect the deductible from you, and we bill the rest to your insurance provider. In the case of a large loss, your mortgage company may be included as a payee on the payment, and you may also need to get a signature from them. If you’re not receiving any help from insurance, you will be expected to pay the full amount. If you have any questions about payment, please direct them to your ServiceMaster representative.

Contact Us for Water Damage Repair and Flood Damage Restoration in San Diego, CA

Floods can cause a substantial amount of damage to your property and cherished belongings. If you have recently experienced a flood that led to property damage, call our water and flood damage restoration experts. We’ll be there quickly to help salvage as much as possible.

We cover a large service area within and outside of San Diego. If you’ve suffered property damage from a flood, contact ServiceMaster Absolute today!

We Proudly Serve:

  • San Diego County, CA
  • Riverside County, CA
  • Chula Vista, CA
  • Corona, CA