From Disaster to Done, We’re Here to Help

We’re Here For You Every Step of the Way

We fully understand how stressful a disaster situation can be. You want life to get back to normal as soon as possible, and we want to help. In the middle of a chaotic time, we’re here to listen and provide our services to support you from beginning to end.

Has your home recently been struck by an unexpected disaster, such as fire, flood, or storm? It may be the first time you’ve been in this situation. But don’t worry — we’ve helped countless homeowners in southern California to navigate through these trials, and we’ll keep you informed with consistent communication throughout the entire process.

A reconstruction process usually involves several phases — through each one, your ServiceMaster Absolute Project Manager will help you to understand what is happening, and provide you with the information you need to make informed decisions for your home.

While every project is different, the same basic steps are usually followed. Here are some things to know about our process.

Understanding the Reconstruction Process

There are several phases of restoring a home, and some of them may overlap depending on the job:

  • Estimation and Approval
  • Scheduling
  • Materials Scheduling and Approval
  • Construction
  • Completion
  • Building Inspections
  • Post-Construction Clean-Up

Throughout this process, there are usually several parties involved. We’ll communicate with your insurance claims representative and mortgage company throughout, to ensure that everybody is on the same page.

The Phases of Repair and Reconstruction

1 – Estimation and Approval

The first thing to be done is to create a list of all needed repairs, and formulate a cost estimate based on the damages. We will provide that estimate to both you and your insurance provider. Once it is approved, we’ll assign a Project Manager to oversee the project and be your designated point of contact.

2 – Scheduling

In this phase, your Project Manager will schedule all of the sub-contractors who will be working on your project. We usually give about 48 hours notice before the work begins, but there are situations where that number can change.

3 – Materials Selection and Approval

In phase three, you will select materials for your project, with help and consultation from your ServiceMaster Project Manager. In this process, you have the opportunity to make upgrades if you’d like. Whatever you want, just communicate it with your Project Manager, and they can help make your vision a reality.

4 – Construction

This, naturally, is the biggest part of the job. Our team and sub-contractors will complete the construction process from start to finish. Through it all, we’ll maintain close communication with you, and you’re always welcome to reach out to your Project Manager if you have any questions or concerns.

5 – Building Inspections

One important part of reconstructing is making sure that your building is up to code. Throughout the process, your home or property will undergo inspections to ensure that it meets essential building codes, such as structural, mechanical, electrical, and plumbing. No need to worry about the logistics though — your Project Manager will coordinate all inspections.

6 – Completion

Once the construction is complete, you’ll have the opportunity to review the work that we’ve done. The job isn’t truly finished until you’re satisfied, so we encourage you to be upfront with your Project Manager.

Frequently Asked Questions

How long will the reconstruction take?

Please consult with your ServiceMaster Project Manager about the exact duration of the reconstruction project, as it depends on several different variables.

What does pre-loss condition mean?

“Pre-loss condition” refers to the state that your home was in before the fire damage occurred. Our services do not cover repairs for damage that was already incurred before the fire, and we will use materials of similar type and quality of your existing home. If you’re interested in hiring SM Absolute for additional repairs or renovation outside the scope of the fire damage, we can provide you with an estimate.

What it non-insured work?

Non-insured work refers to any work that’s done which falls outside the scope of the accident. We are more than happy to do jobs which are unrelated to the fire and smoke damage, but they are considered to be separate, independent jobs and they will require their own authorization and payment. If non-insured work interferes with the fire damage restoration, it is necessary to discuss the situation with your Insurance Adjuster and ServiceMaster Project Manager.

Will I need to acquire a permit?

It is often necessary for the homeowner to secure a permit which identifies ServiceMaster Absolute as the general contractor. Your ServiceMaster Project Manager can secure this permit on behalf. Permit fees are included in the estimate, and may be covered by your insurance

What is a code (by-law) upgrade?

If there have been updates in regional, state, or federal building codes that your pre-loss home no longer meets, your insurance company may include necessary upgrades in the estimation. Please refer to your Insurance Adjuster for more questions regarding by-law upgrades.

Will I have to be at home while the job is carried out?

Your presence is not required, and we urge clients to not disrupt their routine on our behalf. Clients have autonomy over how much they stay and go, and you can discuss access rights with your Project Manager.