Restoration jobs vary immensely in shape, size, and nature. When a flood runs roughshod through a home, repairing the damage is going to be a completely different process than what we’d do to take care of smoke damage from a fire. But if there’s one thing that’s true for just about all of the restoration services we offer at SM Absolute, it’s that restoration services are very complicated.
The task of restoration in of itself means bringing something that’s damaged back into a condition that feels new. In the case of commercial and residential restoration, this often means replacing damaged components such as drywall or floors. Indeed, at times the job resembles something more similar to construction and building if the damage is bad enough.
The restoration process can be lengthy and difficult, but it’s understandable if you want to see it done as soon as possible. The good news is that there are things you can do on your own to make the job easier for the professionals when they come around! If you want to expedite the restoration process, consider taking these steps:
Chronicle the Damage
Whether it’s fire damage restoration, flood damage cleanup, or any other kind of service, the first step is always the same — you need to assess the extent of the damage and get a professional quote on how much it will cost to repair it.
The more info we get, the easier it is to form a solid estimate and create an action plan for carrying out the restoration. While we won’t do anything until we’ve seen the damage ourselves, having pictures beforehand helps us to get an idea of what we’ll be working with.
Another resource that’s invaluable to us is your own memory of the disaster. If you communicate with us and tell us exactly how the damage played out, it can inform our restoration plans.
For example, consider a house fire. A fire always starts and ends somewhere, and if we’re carrying out repairs, it helps to know where the fire started, how it spread, and how it was eventually put out. If, for example, the fire spread to a certain room but didn’t create very much visible damage before being put out, it’s still possible that the walls and furniture in that room will need extensive smoke damage treatment.
It’s understandable that you won’t have a perfect memory of the event — you may not have even been present when it happened! But the more you can tell us about the disaster, the more well-equipped we’ll be to fix it.
Maintain Good Communication
As with any business, service, or product, a good transaction requires good faith from both parties. At ServiceMaster Absolute, we make it our absolute top priority to treat the unique needs that our clients have. You can bet that we’ll talk with you, get a detailed assessment of the job requirements, and carry them out, informing you along the way. We are proud of our devotion to amazing customer service, and with that being said, the easiest restoration jobs are the ones where the client returns the favor.
Specifically, it’s nice to be able to maintain solid and reliable communication with our clients. It’s possible that we might need to stop by your property to get a full assessment of the damage which needs restoration — this would require an initial call, an appointment for us to stop by, and for us to be able to do the task when we arrive.
If an appointment is set but we can’t get a hold of you, or we go to your property and you’re not there despite your assurances that you would be, this delays the entire process.
There are a lot of little things that you can communicate with us that will make the process easier on both ends, such as the following:
- Availability: Communication is always easier when both parties know the others’ availability, so if we need to reach you for some reason, it helps to know when to when is appropriate.
- Entry Details: Many residences and commercial buildings have barriers that don’t allow you simply park your car and get out. Your neighborhood might have a security gate, your office might have some sort of special access system, and so on. We ask that you please provide us with the relevant information we know to enter the property.
- Preferences: While we generally advise our clients to trust out counsel on the nature of the job, some people have defined preferences on certain details. If we know these before we start the job, it will ensure that everything is done to your exact taste.
Prepare the Job Site
One of the biggest obstacles in a restoration job is preparing the job site itself for work. Most jobs require the space to be relatively empty, allowing our team to bring in our equipment and have breathing room as we perform exhaustive tasks such as teardown or deep cleaning.
For that reason, one of the best ways to ensure that the job is done quickly is to have the space prepared beforehand, by moving all of the furniture and items that are in the immediate space.
Now, we know this isn’t really a simple task, and that’s why we’d never ask you to do it by yourself. Did you know that we offer temporary packing services?
How Temporary Packing Services Make the Restoration Job Easier
If you order temporary packing services, our team of damage restoration professionals will come to your home or commercial building, and pack up all of the furniture and items that are in the job site. We will then transport all of these things to a temporary storage unit, where they will remain until the job is completely finished.
This is a boon to the job for a few reasons. If you don’t call us to move that stuff, you may end up having to do it on your own. This is not only exceedingly strenuous and time-consuming, but it also means that your stuff will just be sitting in another part of your building. This could make it more difficult to use any of the other space or to pass through it. Furthermore, you’d have to do the same thing again to get all of the stuff back into the room or area that’s being restored.
This is a burden for both parties — it takes up a lot of your time and energy, and it can potentially put clutter in our path, even if it’s not in the immediate area that we’re working in.
While it takes a fair amount of time and effort for us to pack all your stuff into a storage unit, it’s a service we’re happy to offer, both because it benefits the customer immensely, and makes the job easier in the long-run.
Water, Flood, and Fire Damage Restoration in Carlsbad and San Diego
Do you have a need for restoration services? Please call ServiceMaster Absolute if you need professional assistance in restoring your home or building. We have the team, experience, and tools necessary to get the job done in a timely manner. Whether it’s fire damage, flood restoration, or smoke damage cleanup, we are happy to help. Contact us today!