We had water damage from an upstairs bathroom, which overflowed for 5 hours, flooding downstairs. ServiceMaster (James Moore) was in there that night to set-up fans, and the next day, the Fire Crew (Frank, Alen, Mike, Nawal, Adith, and Dario) was there to move everything out. They made an extremely distressing situation a lot easier. Thank You!
~ Ruth P.
Kenny, who was my ServiceMaster technician was very professional, fast and clean. He would check in with me by phone daily and go over details on what was occurring with the drying process in my condo. My stress level was under control, knowing that i had someone knowledgeable and trustworthy to take good care of the water damage.
~ Lynne Stearns
I am writing this letter to express my extreme satisfaction with the services provided and rendered during my time of need. My home flooded right after we had finished moving in, my husband was deployed and happened to be the week of school finals, it was very stressful. Scott Webb arrived and assured me that it would be a smooth transition and he enlisted the help of the clean master crew to come in.
As much as the experience of having your home flooded was difficult, the staff of ServiceMASTER’s specialists truly made it easier on me. Frank Assofi was in charge of the pack out and was calm, organized and made me feel comforted in a time of need. He and his crew members truly impressed me with their hard work, respectful packing and reliable schedule.
When I first arrived to see my home I was in tears and highly upset however the actions of Frank turned my tears upside down and made me smile. Jack Z. Paul was very helpful and careful in regards to my art work and my art supplies were packed with care and returned whole. Alan Toma, Jose Sanchez and the rest of the ServiceMASTER crew involved in helping with the cleanup with my home were amazing, kind and listened to all of my special needs and executed the job with extreme care. They are an amazing team of people and I appreciate their help, it made the experience better, almost to say that I would not mind it flooding again knowing the ServiceMASTER crew would be out here.
I wanted to thank each and every one of the ServiceMASTER crew personally from my husband who is deployed and my little dog; they were spectacular!!! I am pleased to call them my friends and my guardian angels! I will never forget the care that they showed and the quick and effective service they provided. Thank you so much for everything!!!
~ Jennifer Kikia & Aristotle Babalis
It is with a sincere heart of gratitude and appreciation that I write this letter of commendation on behalf of my wife Angela and I for the work that was done by the men of ServiceMaster Clean in Lemon Grove, CA.
I write this to tell you that at a time when we had to have major renovation and floor replacement completed at our home, ServiceMasters Clean and Farmers Insurance walked into our home and personified everything that we have ever taught about excellence, customer service, servant leadership and service that I have ever seen. The ServiceMaster Clean men made this major trial and difficulty in our lives so much easier to bear. They are a model for excellence. Work in my home began in November of 2011.
The attention to detail, effective communication by answering any and all questions, returning every call we made, their calling and checking on us and how we were doing, thorough explanation of the processes that would be implemented at our house were exceptional.
Most important of all is that they were gentlemen and treated my wife, daughter and I with the upmost respect and dignity. They told me that they would treat my house as if it were theirs and that they would insure quality and do what was necessary to meet our standard of excellence. We have never, from any business, received the treatment and care that these men gave us. Please make certain that everyman named in this letter receives a copy of this letter and please place one in their personnel file. I hope that each one of them can use this as a letter of recommendation. Make certain that each one of them is rewarded someway by your company.
The following are the men who should be commended for a job well done:
PO Crew/Fire Team- Scott Web, Content Supervisor; FrankAssofi, Lead Tech; Nawar Buttress, Tech; Jack Zingale, Alan Toma, Andre Duenas, Joe Sanchez, Mike Strickland.
Water Techs- Danny Conklin, Project Manager; Francisco Kempton, Roberto Duran.
Repair Techs- Larry Montalbano, Repair Estimator; Manny Martinez, Supervisor; Jorge Jauregui, Carpenter; Alfrado Rodrigues and Jose Garcia.
In particular, I want to give Larry Montalbano my highest commendation because he guided me through every phase and detail of this job. He needs to be promoted ASAP, if possible. The same for Danny Conklin who entered my home first, with Matt Wyler, Farmers Claim Adjuster and both of these men immediately put me at ease related to what would be and could be done to make my home whole again. They lived up to what they said would be done. Also Scott Web and Frank Assofi took exceptional care of our furniture and contents. I will never forget their team and how well every item was wrapped and packed with love and attention as if it were their own contents.
I have never written a letter like this regarding the work of any business, however, none have ever performed in this manner. My wife and I would allow these men in our home at any time to perform work. The fact that they are young men, performing in this manner, gives us hope about the future of our country and the young people of today.
Sincerely,
~ Rev. Wendell M. Bass Jr.
I was extremely impressed with the very professional and thorough cleaning that your company provided after I had a tragic house fire.
The coordinator, supervisor & crew were considerate, detailed and attentive to all my concerns & needs. Your reputation for being the best in the business is well earned.
Thank you!
~ Gabrielle Logue
Danny was vey easy to work with he took care of everything.
I work 24 hour shifts and it is hard to get people to come work at the house when I am not home as I have 3 dogs. He didn’t mind them being there and because of that I felt like I had no delay in service. He kept me informed every step of the way and actually met the person who had to do testing so that [they] didn’t have to wait for me to get out of work.
Even though they had to take out parts of the walls and the flooring the house was very clean after the work was done. Excellent service all the way around.
~ Lisa Challenger
Thank you frank Dre and Jose for unpacking all my stuff and setting it up. Thank you for taking all my trash and empty boxes and cleaning my place up and for cleaning my fridge. You guys were awesome. You guys were fast and everything. So thank you for the great job you guys did.
I’m really happy and satisfied and would recommend you 3 to others.
~ Kristina D.
My husband and I cannot say enough good things about this company.
From start to finish of our water leak problems ServiceMASTER Absolute was totally professional. They were punctual, respectful and extremely pleasant to work with. Steve, Scott, Frank and the entire “Fire Crew” were 100% fabulous. We would have no hesitation in recommending this company. Hopefully we won’t have any more water problems in our condo, but if we do this is the company we would call.
Thank you so much, ServiceMASTER Absolute!!!
~ Ann & Jim
Recently our neighbor had a water pipe break and majorly flood their dining room floor and walls. We share a wall, so it seeped over to our side.
Well my first experience with ServiceMASTER Absolute (who was recommended by our condo coverage carrier Liberty Mutual, as a courtesy so we wouldn’t have to seach for a local company to get us dried out) was with James Moore and his assistant, Robert.
They pulled back the carpet that night and checked where the moisture was, and all that usual stuff they do. They left humidifiers and carpet dryers.
James Moore and Robert were both really nice, really reassuring, and helped me to realize it wasn’t the end of the world. James stayed in touch over the next few days while I was at work and they came and checked on the progress of the drying.
Once it was dry, we chose to continue using ServiceMASTER Absolute and now dealt with Francesco Fiorini, who coordinated the reconstruction. (Replacing the toe-kicks under the kitchen counter, which James had removed to check for moisture during the drying process.)
Francesco was really good about communicating when they’d be coming by. He was really apologetic about a delay of a day or two in coming by, which we didn’t care about (no dinner parties planned, and the place by now was as dry as a bone).
His worker (also named Robert, but a different guy than was assisting James Moore) was also really good. He purchased the toe kick wood and stained it and reinstalled it, and also bought the baseboard and painted it. One day when I came home from work, Robert was finishing up and Francesco was there supervising and helping him.
We’re really happy with the job and I signed off on the paperwork.
Funny thing, I’m kind of a freaky perfectionist, and AFTER I’d signed off on it, I saw a tiny area where I wish the paint had been cut in a bit better. I left Francesco know, acknowledging that I’d already signed off on it, but asking if there was any paint left.
Francesco had Robert buy another quart of paint (it was all gone) which was color-matched and left it for me at my door. (Just took me a few minutes to do my perfectionist cutting in with my own little brush).
That was an unusual situation… but I’m full of appreciation that Francesco took steps AFTER I’d signed off to make sure I was a super happy camper!
~ Steve T.
The guys from the Lemon Grove location, especially Steven Wang, go above and beyond to not only make sure you understand whats going on in your home, but to keep you as comfortable as possible.
We had several of the very large drying machines in our home for almost two weeks and they came by every single day to see how well they were drying the house and to reassure us (yes it was and that it was almost over). I live with my grandmother who is 82, and most days their visit was what got her through it.
Sincerely, A VERY satisfied customer!
~ Amber M.
During the stressful time of dealing with flood damage to my home, ServiceMASTER Absolute of Lemon Grove managed to reduced the stress and anxiety to a manageable level.
Billy White and his team were extremely professional, efficient, courteous, pleasant, and very obliging they did a great job packing up my home and assisting me with all the related problems.
I highly recommend ServiceMASTER Absolute of Lemon Grove.
~ Justin M.
Steve Wang was our guy for helping with our water damage. He was professional, thorough, and kept all the ‘surprise’ problems under control. I was amazed at how quickly he got the asbestos hazard taken care of. I didn’t have to do a thing!
We had a 2 weeks before we had to get our floor back to working order (it had to be totally ripped out before re-flooring), and without his expertise and persistence, we never would have met our deadline!!!
Bravo to ServiceMASTER Absolute for having such great people working for them! And THANK YOU, STEVE!!!
~ Christine P.
After my kitchen flooded following a broken refrigerator water line, ServiceMASTER Absolute of Lemon Grove alleviated my distress by responding quickly and professionally working with my insurance company to address the disaster.
Steven Wang, the Senior Project Manager, was exceeding helpful in explaining the measures taken to dry-out my home and how best to prevent future damage. He was extremely knowledgeable about re-construction issues and even reminded me upon leaving about the details my insurance company representative had suggested for installing new plumbing. Absolute professional and always arrived on time each day to check the dry-out status.
I could not be happier with their work.
~ Gary C.
I recently had water damage to my home from a broken water pipe in my attic, affecting multiple rooms in my home. I called my insurance company and they recommended me to call ServiceMASTER Absolute in Lemon Grove.
Within an hour they were at my house assessing the damages.
Daniel Conklin and his crew were speedy, efficient and extremely professional in my time of chaos. They brought in fans and dehumidifiers to get everything dried out, and had started repairing the damages, and had the situation under control within a few hours.
I hope this type of situation doesn’t happen to anyone else but if it does, I would recommend Daniel and his team of professionals to anyone, to get the job done right and in a timely manner.
~ Cory R.
Daniel Conklin from ServiceMASTER Absolute is my point of contact for my flood damage. Last Thursday my fiances condo flooded, what a disaster, she is devastated. The flood caused all of the flooring to be ruined.
Daniel and crew were onsite within 1 hour of my initial call. Today is day 4 since the flood and the water damage and potential mold issues are almost stabilized. Daniel moved so fast that he was able to save the drywall and potential drywall cutting, removal, etc.
They came in with at least 30 fans, 3 huge dehumidifiers, and all sorts of professional equipment. They cut out the carpet padding, removed affected baseboards, and all associated furniture moving and shuffling to make that happen.
They came to the condo every day since last Thursday to monitor the situation, take measurements, and ensure the integrity of the house. They are always on time and always stay in communication as well as make us feel assured it will be fine and resolved.
I live in Rancho Bernardo and would highly recommend calling this outfit or franchise if you ever need water mitigation. We are a long way from being restored, but the most important initial and timely response has “saved the day” for the future integrity of the condo, especially regarding odors, lingering musty smell that never goes away, etc.
Thanks,
~ John M.
We had a big, big mess from a small kitchen fire last week. Cabinets needed to be pulled out and replaced, smoke odor had to be removed from EVERYTHING and everything needed new paint. ServiceMASTER Absolute in Lemon Grove came out within an hour to give me an estimate and let me know what to expect. They worked with my insurance agent and completed the work in ONE DAY! I couldn’t believe how great these guys were.
There are lots of ServiceMASTER franchises in town to choose from and this group was from Lemon Grove. My fire technician was helpful and the whole team was courteous and fast. I almost want to have another fire so I could work with them again (maybe not that much).
~ Maggie D.
I called ServiceMASTER Absolute, based in Lemon Grove, when I had a terrible experience with a bad carpet cleaner. I thought I had mold damage after a bad cleaning. The carpet guy didn’t get enough water out of the carpet and that made it stink, stink, stink!
After a week of windows open and fans going, I called ServiceMASTER Absolute and they sent over a nice young man who had a series of tools to test the mold content in several rooms. It turns out we didn’t have mold, but we did have some residual moisture so they lifted up the carpets and brought in big fans to remove the water damage.
Thanks ServiceMASTER Absolute!
~ Lisa K.
Wow! My Church was flooded on a Saturday and I called ServiceMASTER Absolute of Lemon Grove and they were there immediately and had us dried out for church on Sunday! Amazing!
I also referred ServiceMASTER Absolute of Lemon Grove to a fellow Realtor who’s listing was flooded from an upstairs bathroom and the whole ceiling between floors collapsed! ServiceMASTER Absolute came in cleaned it all up and put it back together and then it was SOLD. Thank you SO MUCH!
If you need help now just call them. Better yet if you have a business call them and set up a pre-emergency plan so that you’re prepared. Why miss out on business when you can move forward without a hitch? They handle everything, Flood, Mold, Blood/Trauma, and Smoke. They even have a “magic potion” that will erase odors…I mean erase-not cover up! I just can’t say enough. I refer them to all of my fellow REALTORS® and clients.
~ Barbara T.
I have used ServiceMASTER when I thought I had a leak in my house and that water was behind my walls. They came out used their camera and found the water and how far it had moved in the walls. They were very professional and answered all my questions.
I was able to use a contractor to fix the problem but if I had not called ServiceMASTER Absolute and known how far the water was I may have had to tear my whole wall down.
Thanks to ServiceMASTER Absolute and they will be the first to call if I have other issues such as this.
~ Lisa W.
When I walked down stairs first thing in the morning and was ankle deep in water, ServiceMASTER Absolute was my first call and within minutes they were at my house.
The team that took care of my house and everything in it was top notch. Even my insurance agent was amazed at their high level of service. They treated all my belongings as if it was theirs. I was very impressed. They are true professionals.
Thank you, ServiceMASTER Absolute.
~ Jeff D.
I never thought I’d be happy to have a fire, but we had a fire in our office and the sprinklers went off so we had a FLOOD, too! It’s amazing how much damage can be done with one over-toasted piece of bread!
So we had ServiceMASTER Absolute come out and they cleaned up the fire and somehow sucked out the smoke smell. And then they drained the water from the over-head sprinklers, cleaned carpets and dried out the walls. It was a mess and they cleaned up everything. They told me what was going to happen, gave me my insurance paperwork.
I’m not considering having another flood, but I would call them again if I ever have one!
~ Trixie S.
ServiceMASTER Absolute provided me with first rate customer service. They responded to my questions about my grandmother’s vandalized property, and they were able to remove the graffiti and restore the retaining wall behind her home to it’s original condition. Thanks ServiceMASTER Absolute, you are professionals.
~ Corrine K.
I am so thankful for ServiceMASTER Absolute!
We had a pipe break in my townhouse and my insurance agent recommended I call the ServiceMASTER in Lemon Grove and their guys were out in an hour and they cleaned up all the water, sucked up all the water and even replaced half a wall that got water damage. Broken pipes are NO FUN!
If my home ever floods again, they will be the first ones I call. They gave me all the paperwork I needed and were out of the house within about six hours. What a night!
~ Jasmine D.
As an employee of Master Plumbing, I requested ServiceMASTER Absolute of Lemon Grove to assist in the handling of my mother’s claim with Allstate.
Damian was the tech from your company that worked with my mother and her husband. From the first meeting, Damian was professional and friendly, and he consistently updated both my mom and her husband and myself on the progress of the dryout situation.
I feel Damian is a true asset to the ServiceMASTER Absolute of Lemon Grove and would like you to know that he was a pleasure to work with throughout the entire process. We are all very hapy with how the situation was handled, from beginning to end.
~ Angela (on behalf of Wayne & Gloria Johnson)
We just wanted to commend Steve Wang and his crew for their professionalism as to repairing our rental in Oceanside. We especially want to thank Steve for his respectfullness and courtesy in dealing with out very difficult tenant.
We would definitely recommend ServiceMASTER Absolute for any service that our friends or neighbors might need in the future.
Thank you for a job well done.
Sincerely,
~ Jim & Susan Prince
Got a call on Monday afternoon from my sister, who had swung by our place to take the dog for a walk. Turns out, a contractor working in the loft above ours clipped a fire suppression sprinkler, flooding that loft, ours, and the two on each side of both. Good times.
Here’s the silver lining – ServiceMASTER Absolute, and in particular, a tattooed caffeine freak named Matt, was on the job before I could race home. For the past three days, he’s led a crew of the most incredible clean up team imaginable through some of the crappiest work conditions imaginable, and he’s done it with a smile.
I don’t wish this type of disaster on anyone, but should you ever run into a similar patch of bad luck, I hope Servicemaster is the company that responds.
~ Joe A
In June, my upstairs neighbor had a plumbing problem that flooded my apartment – there were actually six of us with water damage. ServiceMASTER Absolute was there right away to rip out the floors and dry out our units to prevent mold and further damage.
It took about two months to get the insurance company to agree to the estimates so that the work could begin, but once that happened, Service Master was ready to work, annd got the job done quickly. They carefully packed up all my belongings and stored them, repaired drywall and moldings, replace the flooring, painted, and put everything back in it’s place.
James, Scott, and Francesco were my contacts for the dryout and, pack-out and repair work. They communicated every step of the way, and were very friendly and professional. My place looks great, and I am soooo happy to be going home this weekend!
~ Alex E.